Dr .Sandeep Chatrath
Central Regional CEO Apollo Hospitals
Central Delhi,Delhi,India
Hospital & Health Care

Previous
Dharamshila Hospital & Research Centre,
Metro Hospitals & Heart Institutes,
Rukmani Birla Hospital & Research Institute

Education
Faculty of Management Studies -University of Delhi

Summary

DIRECTOR/ CEO / Hospital Management & Development Consultant MBBS, DHA,MBA over 22 years experience in health care.Received Prestigious CEO of Year for Healthcare 2014 from Indian Leadership Conclave/ Indian Affairs,Business Leader of Decade in Hospital Mgt., Outstanding Service Award from Rotary International. Working as Regional CEO for Apollo Hospitals for Central Region comprising of 10 hospitals & 2000 beds, Received Best Management award from Govt of AP, Most Promising Hospital & IMA Excellence Awards. Specialist in helping hospitals to improve profitability by fast pace business development,improving processes & systems, enhanced asset utilization, implementing cost reduction strategies, helping design dashboards for monitoring and reviewing key performance indices of hospital assets and improving service delivery levels.Core strengths are operations,business development, control cost ,implementing quality systems, accreditation & manage hospital & healthcare projects. Worked for leaders in Hospital industry-Gangaram,Fortis, Wockhardt, Metro Hospitals etc.

PROFILE -

Professional with medical & management background, having diverse experience in the field of health care industry ranging from managing operations of specialty hospital to developing regional business for Health Organisation. Possess necessary skills for fast pace business development & have strong network with medical fraternity Posses excellent leadership skills for managing organisations. A change-agent with proven capacity to identify, analyse and solve complex problems, turning under-performing organizations into profitable business units. An excellent motivator, teams builder that achieve results beyond expectations: faster, better & cheaper. A successful & entrepreneurial P & L manager & Business Development catalyst.Specialties: Business Development, Improve Profitability,Cost reduction,Improving system & Processes, Getting accreditation,Talent acquisition etc.in Healthcare organisations.

Experience

Chief Executive Officer
Apollo Hospitals
February 2016 – Present REGIONAL CEO FOR AP & TELANGANA STATES , RESPONSIBLE FOR P/L FOR 9 HOSPITALS, COMPRISING OF 3000 BEDS STRENGTH.

Chief Executive Officer
Dharamshila Hospital & Research Centre
August 2013 – February 2016 (2 years 7 months)India

Key Responsibilities-

Responsible for overall Operations of hospital – Business development, Quality/systems, Statutory compliances, Patient care ,Financial oversight & General administration of hospital.

Key Achievements-
Achieved Topline Growth of 35 percent within one year.
Developed full-fledged Recovery Department, reduced Outstandings by 25 percent within one year.

New Department / facilities started-

Started Bone Marrow Transplant Program,MRI & Bone Densitometry in radiology services,Platinum Ward in the hospital.

Received CEO of Year for Healthcare & Most Promising Hospital for 2014 from Prestigious Indian Leadership Conclave & Indian Affairs. Also received IMA Excellence Award for Best Cancer Hospital in country for 2014.

Group Chief Operating Officer (Operations & Strategy)
Metro Hospitals & Heart Institutes
July 2011 – August 2013 (2 years 2 months)
**Group Chief Operating Officer (Operations & Strategy)
Key Responsibilities-

P& L & Business Strategy for the Entire Group.
Overall management of 11 Hospitals & 4 Projects.
Responsbilities include-

Involved in GeneralAdministration, Branding & Business Development, Supply Chain & Stores, Human Resource, Engineering Services,Facility Management, Quality Assurance, International Business & Finance.


Key Achievements –

1. Doubled Topline of Metro Hospital & Heart Institute, Lajpat Ngr, Metro Hospital & Hear Institute Rewari & Metro Hospital & Heart Institute, Merrut.
2. Consistently developed & grown business in various group hospitals including Flagship Metro Hospitals & Heart Institute, Noida.
3. Commissioned & Launched Metro Hospital & Heart Institute,Haridwar & Metro MAS Hospital, Jaipur.
4. Successfully got NABH & NABL accreditation for 5 of group hospitals.
COO
Rukmani Birla Hospital & Research Institute
January 2010 – July 2011(1 year 7 months)

**COO Rukmani Birla Hospital & Research Institute, Jaipur. It is Part of CK Birla Group which also have following organizations -CMRI & BM Birla Heart in healthcare.
Key achievements-

  • Finalization of the Layouts for the hospital.
  • Civil work completion according to the approved plans.
  • Approval of Services tender & plans. Completion of Services works.
  • Approval of landscaping tender and work allotment.
  • Business Development. Understanding the market for positioning of products.
  • Market Research for need & demand analysis.
  • Liaison with local authorities.
  • Project PERT Chart, Manpower & Equipment plans finalized.
  • Getting suitable manpower for Business .Short listed profiles for future recruitment.
  • Equipment finalization & procurement

At group level helped in formalising strategic areas for business development both for CMRI and BM Birla Heart Centre

Director & Regional Business Development
Wockhardt Hospitals
2008– 2010(2 years)
**REGIONAL BUSINESS DEVELOPMENT WOCKHARDT HOSPITALS July 09 to Jan 10.
  • Business Development for hospitals in the western region including Nashik,Nagpur, Surat, Rajkot and Bhavnagar hospitals. Replicate the success of Nashik hospital, which became a bench mark for business development
  • Marketing hospital services and products to general public, doctors, corporate & key opinion leaders.
  • Relationship building & recruitment of doctors.
  • Cost Containment was key focus & cost optimization was success fully achieved in various group hospitals
  • Performance Improvement in terms of both top line and bottom line improvement.
  • Clinical as well as Professional development.
  • Systems Development & Quality management protocol implementation.
  • Team Building, Training & Development role.

** COO with WOCKHARDT HOSPITALS, Nashik May 2008 –July 2009.
Key achievements-
  • Successfully Commissioned & Launched Nashik hospital, a 200 bedded State of the Art Super Specialty hospital, one of the Most ComprehensiveSuper Specialty Hospital in Northern Maharashtra.
  • Business Development was very fast and hospital became the bench mark for the entire group. Wockhardt Nashik hospital became the Fastest Growing Hospital in Wockhardt’s history doing a business of nearly eight Crore in short span of six months.Hospital started exceeding revenue of 2 Crore on monthly basis from 7th month & 3 Crore from 10th month onwards. Empanelled 100 corporate companies & 20 Leading TPA companies with the hospital in its 1st year of operation. Organised more than 25 CME in various districts, started 3 Outside Hospital OPD clinics & 5 Associated Hospitals in first year of Hospital.
  • Successfully laid down system & processes for professional running of new hospital with emphasis on cost control.

HEAD MEDICAL SERVICES & QUALITY
Fortis Healthcare
August 2005 – May2008(2 years10 months)
** MEDICAL ADMINISTRATOR with FORTIS HEALTH CARE, 2005-2008 :
During the period worked with Fortis Hospital Noida & Fortis Escorts Hospital,Faridabad.
Have Worked as Head of Medical Services & Quality FORTIS HOSPITAL NOIDA-( INTERNATIONAL HOSPITAL). Aug 2005 to Nov 07.
Key achievements-
  • Head of Operations. Achieved good cost control by improving processes & increased profits.
  • Business Development. Increased top line from 4.5 crore to 6.5 crore in 1 year period.Focused on Business development by increasing patient satisfaction, recruiting new doctors and reaching out to market with specific products.
  • Making protocols & laying down systems as part of Quality Improvement ,Patient Safety & Risk Management Program. Involved in Quality Accreditation Program for hospital, have relevant experience in ISO,NABH and JCI quality systems.
Qualified NABH Assessor & Core member of Fortis Quality Council.
As accreditation coordinator steered the NABH accreditation of Fortis Noida.
Also was involved in NABH accreditation of Escorts Hospital Delhi, Fortis Jaipur & Mohali Hospitals. Was part of team for responsible for JCI accreditation of Mohali Hospital.
Prepared and approved -
A) Protocols for various clinical and non clinical dept.
B) Quality indicators.
C) Various Manuals including Quality manual, Safety manual, Infection control manual etc.
Qualified Lead assessor for NABH & ISO 9002 / OSHA Quality Healthcare Systems.

** Worked as Medical Administrator in ESCORTS HOSPITAL, Faridabad from Dec 07 toMay 08. Responsible for Medical Administration, Business Development & Quality.
Also was part of core team of McKenzie for streamlining operations, Fortis operating systems .

DEPUTY MEDICAL SUPRINTENDENT
Sir Ganga Ram Hospital
July 1995 – August 2005(10years 2 months)

Key achievements-
  • Business Development for Key Specialties-Nephrology& Dialysis, Gastroenterology, MAS, Liver as well as Kidney transplantation. Hospital became centre of excellence for Renal, Gastro, Transplantation & MAS disciplines. For Organ transplantation, hospital became centre of excellence for organ transplantation for South East Asia.
  • Overall Business Development –played key role in developing Outreach Program for the hospital by organising more than 200 Camps & CME. Overall In charge of Community health & Outreach Services. Hospital Business grew very well & bed strength more than doubled from 300 beds to 750 beds in the period between 1995 to 2005. Awarded John Hopkins hospital management excellence award for best community work in South East Asia.
  • Liaison with local, regional & national authorities.
    • Patient care, medicaladministration ,quality management & overall general administration of 2nd & 3rd floors which comprise of 200 beds.
  • Making protocols & laying down systems as part of Quality Improvement ,Patient Safety & Risk Management Program.
    • Organising various Training & development programs for staff such as Waste Management & Infection Control program.
  • Dealing with legal and ethical issues in hospital management.
  • Attending management review meeting and taking necessary corrective and preventive actions. Finalising administrative reports & carrying out Internal auditing of various sections of hospital.
  • Taking daily evening rounds of entire hospital w. r. t medical and general administration. Overall supervision of hospital involving patient care, nursing, house keeping, maintenance, sanitation and security.

Volunteer Experience & Causes

Causes Dr Sandeep cares about: <
  • Animal Welfare
  • Arts and Culture
  • Children
  • Education
  • Health
  • Human Rights
  • Science and Technology
  • Social Services
    • Honors & Awards

  • CEO OF YEAR- HEALTHCARE 2014
    • INDIA LEADERSHIP CONCLAVE & INDIAN AFFAIRS July 2014
    RECEIVED PRESTIGIOUS CEO OF THE YEAR 2014

    MOST PROMISING HOSPITAL CHAIN 2014
    India Leadership Conclave & India Affairs
    July 2014
    Award of Merit for Excellent Contribution to Oncology
    Indian Medical Association
    June 2014
    BUSINESS LEADER OF DECADE IN HOSPITAL MANAGEMENT
    Pharmaleaders Business Leadership Awards
    December 2014
    Excellence in Healthcare
    Innovative Healthcare Initiative in providing community healthcare by Apollo Hospitals
    December 2016

    Quality Healthcare Award by Apollo Hospitals kakinada at National Quality Submit at Vijayawada
    January 2017

    Award for Outstanding Service by Rotary International
    January 2017

    BEST MANAGEMENT AWARD FROM GOVT OF ANDRA PRADESH FOR APOLLO HOSPITALS VISAKHAPATNAM
    GOVERNMENT OF ANDRA PRADESH- Chief Minister of AP Mr. N Chandrababu Naidu
    May 2017
    Organizations

    DMC
    Starting January 1995
    Courses

    Faculty of Management Studies - University of Delhi
  • MBA (Health Care Administration)

    • Skills
    • Business Development
    • Profit
    • Healthcare
    • Clinical Research
    • Hospitals
    • Healthcare Management
    • Healthcare Information Technology
    • Healthcare Consulting
    • Medical Devices
    • Accreditation
    • Operations Management
    • EMR
    • Quality Management
    • Strategic Planning
    • Business Strategy

    Education

    Faculty of Management Studies - Universit of Delhi
    MBA, HEALTH CARE MANAGEMENT
    2001 – 2003

    MBA-Health Care Administration
    Activities and Societies: DEBATE, HOSPITAL MANAGEMENT WORKSHOP
    Silchar Medical College,Gauhati University
    MBBS, MBBS
    1989– 1994

    Salwan Public School
    Senior Secondary School Certificate, Medical, 90 Percent
    1976 – 1988
    CLASS 12
    Certifications

    NABH ASSESSOR
    Quality Council of India
    May 2008 – Present
    Recommendations